All orders are shipped from Japan. We mainly use trusted international carriers such as DHL Express or equivalent services with tracking and delivery confirmation.

The exact carrier may vary depending on your country or region.

For in-stock items, orders are typically processed within 3–5 business days after payment is confirmed.

For crowdfunding-related or pre-order products, shipping will begin once production is completed by the project creator. Estimated schedules are shown on each project page and may change based on the creator’s production timeline.

Business days exclude weekends and Japanese national holidays.

Transit time depends on your destination country and local customs procedures. As a general guideline:

• Asia-Pacific: approx. 3–7 business days after dispatch
• North America / Europe: approx. 5–10 business days after dispatch
• Other regions: timelines may vary depending on local conditions

These are estimates only. Delays may occur due to customs inspections, weather, peak seasons, or other factors beyond our control.

International shipments may be subject to import duties, taxes, or fees imposed by your local customs authority. These charges are not included in the product price or shipping cost displayed on our site.

The recipient is responsible for paying any applicable duties or taxes upon delivery. Please check your local customs regulations for details before placing an order.

• A tracking number will be provided once your order has shipped.
• Please ensure that your shipping address, name, and contact details are complete and accurate.
• If a delivery attempt fails due to an incorrect address, absence over an extended period, or unclaimed parcels, the package may be returned to us.
• In case of a returned parcel, additional reshipping fees may apply if you request a second shipment.

If your tracking has not updated for a long time, please contact us so we can investigate with the carrier.